1. Delivery options

 

Available delivery options and charges are shown at checkout before you place your order.

 

2. Order processing

 

Orders are normally processed on working days, Monday to Friday, excluding bank holidays.

 

We aim to dispatch orders as promptly as possible, but some orders may require stock checks, security checks, or additional handling before dispatch.

 

3. Delivery times

 

Delivery times are estimates and are not guaranteed unless we specifically state otherwise in writing.

 

Orders placed late in the day, at weekends, or on bank holidays may be processed on the next working day.

 

4. High-value orders

 

Some orders may require signed-for delivery, additional verification, or delivery to the billing address.

 

5. Delays

 

If there is a delay with your order, we will contact you using the details provided at checkout.

 

6. Collect from store

 

Collect from store is not currently available for online orders.

 

7. Delivery problems

 

If your order has not arrived when expected, please contact us using your order number and delivery details.

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Email: info@thegoldcentre.com  
Telephone: 0121 233 2071

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Last updated: 23 Jun 2026